Writing
On technology leadership, operational design, and the gap between how systems are supposed to work and how they actually work.
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Day-zero security for your new business
Nobody starts a business this way… But if you wanted secure digital infrastructure from the literal first moment a business exists, here's how I’d do it — before setting up an entity or a checking account or literally anything else.
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How I solved your problem with pure magic
You had a tech issue. You called me over. It fixed itself. Now what? 🤷♂️
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Clean your operational house
There's a category of operational problem that's uniquely corrosive: not urgent enough to mobilize around, not hidden enough to ignore, but persistent enough to grind your team down over months and years. You almost certainly have several of them right now.
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You should use Teams because it sucks
Yes, Teams is worse than Slack for chatting — that’s why you should be using it.